Support

How can we help?

Email info@ogydigital.com. A real person reads every message, usually within two working days.

The timer didn't start

• iPhone Duo: tap Fold to build first, then close the phone fully. The timer starts when the halves meet.
• Face down: lay the phone flat, screen down, and keep it still for two seconds. A thick or angled case can stop it lying flat; take it off or use Start without closing.
• On a stand: choose Start without closing. The same rules apply: leaving the app counts as opening it.

My building fell and I didn't open the phone

Leaving FoldFocus without locking the phone counts as opening it, for example answering from a notification banner or swiping to another app. Locking the screen is always fine. If you think a building fell by mistake, email us with the time it happened.

Restore a purchase

In FoldFocus, open Settings → Restore purchases while signed in with the Apple ID you subscribed with.

Cancel or change your subscription

Subscriptions are managed by Apple: open Settings on your iPhone, tap your name, then Subscriptions, and choose FoldFocus. To avoid being charged after the free week, cancel at least 24 hours before it ends.

Refunds

Apple handles all payments, so refunds are requested from Apple at reportaproblem.apple.com.

Delete your data

Everything FoldFocus keeps about your focus lives on your iPhone. Settings → Delete all data removes your city, history and settings. Your subscription isn't affected. See the privacy policy for the anonymous usage events we collect.